Warehouse communications needed an overhaul to improve efficiencies and reduce errors. They called on ClearWave to help.
Here’s What Happened
A warehouse operation used radios to communicate between forklifts and warehouse management, requiring forklift operators to use their hands for communications. This made things difficult for the operators; requests to drivers often arrived faster than they could be fulfilled, requiring operators to either stop what they were doing to write down the requests, or rely on memory later. They also weren’t given advanced notification of pending requests, which kept them from efficiently organizing their patterns. Finally, the reliance on a dispatcher to generate each request to the operator placed an unnecessary step between warehouse management and the forklift operator.
This Is Where We Come In
Wireless flat panel touch screens were installed on all forklifts. Communications were routed directly from the warehouse management system to the drivers- without the need for a dispatcher. The inventory control system was modified to transmit wireless instructions to specific forklifts instructing them of product needing movement; multiple directives may be queued on the screen to generate a pick list. Drivers now receive instructions without interrupting their duties and may make requests directly from their forklift.
We Can Help You Save the Day if any of these aspects of this organization’s story are true for you too:
- You have unnecessary layers in your business process, causing inefficiencies and complications for your folks in the trenches
- You know there are better ways to do what you’re doing, but it’s difficult to see where the most valuable opportunities for changes lay- and the most cost-effective way of getting there
- Current business processes force people to work around the systems- not with them- in order to get their job done