Government & Public Sector

Increasing demands. Increasing demands. Shrinking budgets. While everyone feels this pain in the current economy, no one faces the level of constraints that you do. Whether you are a manager at a nonprofit organization, or are tasked with providing a technology solution in city or county government, we can help you achieve your goals- within the budget constraints you face. Let us alleviate your pain.

Case Studies

Shared Data

In the wake of 9/11, a government agency needed to build seamless data interfaces in order to share information with other justice agencies. Seemed pretty straightforward – turned out it wasn’t.

Here’s What Happened
First, the agency turned to a global software company to help them build the interfaces. As you might expect, the outside agencies had disparate systems, languages, and security protocols. For reasons that remain unclear to this day, the vendor treated each interface as a project in itself, and more and more budget had to be diverted to creating new interfaces and maintaining the old ones.

This Is Where We Come In
They called ClearWave to get another perspective on the project. The agency decided to place the ClearWave Interface Hub on site as a platform to connect with all outside agencies. By using common methodology, time spent creating new interfaces has been shortened from weeks to hours. Changes made in the future, including the adoption of new technologies by any partner, can be implemented at the hub level- allowing the interfaces to benefit from the new technologies without having to be rewritten.

We Can Help You Save the Day if any of these aspects of this organization’s story are true for you too:

  • You need to share information with outside groups or agencies
  • The data exchanges are between disparate systems using a variety of protocols and languages to communicate and have varying operating systems and security schemes
  • Your current interfaces are written in such a way that the interfaced systems have become “tightly coupled”. Any changes in either system requires changes to the interfaces as well.
  • You’re experiencing difficulty in meeting the demand for new interfaces because each one requires a design, architectural, and security review as well as a development cycle.
  • You need a platform that’s responsible for all data transitions and protocol shifts so that the I/O from the agency never changes regardless of the outside agency’s system limitations
  • You need to shorten the time for new interface development from weeks to hours
  • You need a platform that greatly reduces the burden of maintenance and allows you to provide a specification for outside partners for how they can best exchange information with you
  • You can’t be chained to a particular system on either side of the interface. If you want to change technology on your end, or your partner wants to change technology on their end, the system needs to be handle this within the platform- without requiring either of you to rewrite the interfaces.

Outsourced IT

When a county government outsourced its IT to one of the big global IT shops, they expected costs to be reduced and processes streamlined. Unfortunately, things didn’t turn out quite that way.

Here’s What Happened
Despite what we?re sure was everyone?s best efforts, things seemed to go to hell in a hand-basket (yeah, we?re not sure where that expression comes from either). Rather than efficiencies and cost reductions that would lead to improved services for its citizenry, folks in the department instead spent hours in large meetings trying to resolve issues, had unscheduled system downtime (sometimes for days on end), source code fell out of sync with deployed systems, planned improvements were tabled ? all culminating in runaway expense without a clear return on investment. To top things off, users stopped reporting issues, believing they would never get fixed. Eventually the agency transitioned to a new global IT shop, but things didn?t change much. Finally, the agency gave us a call to see if there was a way we could assist.

This Is Where We Come In
The ClearWave Crew audited the source code and reverse engineered the missing elements. After interviewing users we set up a prioritized list of issues and created a clear roadmap working on both architectural issues for system stability and user-prioritized issues. To restore user confidence, we put a process in place to receive and respond to user reported issues as our top priority. The net effect has been that we can now make system improvements quickly and efficiently, users are using the system and providing the department with terrific ideas that help improve business processes, and morale has turned around. The client management system that had cost millions of dollars and thousands of personnel hours to create works effectively to meet their needs and hasn?t had a moment of unscheduled downtime.

We Can Help You Save the Day if any of these aspects of this organization’s story are true for you too:

  • A project you anticipated would lead to cost reductions and improved efficiencies has turned into a runaway train wreck of expense with little value to show for it
  • You and your users experience intermittent unscheduled down times that lasts anywhere from hours to days
  • You have a sinking feeling that instability in the system means you have bigger problems than originally thought. You’d like to figure out what the condition of the code actually is and what sort of gotchas live there.
  • You’re spending lots of time and money in large meetings with spread sheets, charts, and graphs, but little is being done to improve the software
  • Small “work arounds” and renegade software projects have sprang up to attempt to overcome system deficiencies
  • You need a small, capable, dedicated crew- a technical SWAT team if you will- to come in and work with you to identify the issues (the good, the bad and the ugly) and then address them
  • You hear curses under the breath of users whenever they discuss the software
  • Your name is being used as a verb- and not in a good way (o.k., that wasn’t really happening, but we thought we’d throw that in just in case it’s true for you)